How do I tell my customers billing is switching to Tabs?

Last updated: October 26, 2026

If you're switching to Tabs and need to inform your customers, we've created an email template for you!

Note: We recommend you set up a custom email address to send billing notifications from Tabs. To learn more, see Email Onboarding.

Subject: Exciting Update: We're Moving to Tabs for Billing!

Dear [Customer's Name],

We’re excited to share that we are switching to a new billing provider—Tabs! This change will help us streamline your billing experience and provide greater flexibility overall.

Here’s what you need to know:

  1. New Email Address for Communications:
    You’ll start receiving billing-related emails from [your billing email address]. To avoid missing important updates, please save this email address to your contacts.

  2. For Auto-Charge customers:
    Your automatic invoice payment settings carry over, so future invoices will still be charged automatically. In some instances, you may be asked to enter your preferred card or bank account again through Tabs' customer portal.

  3. Learn More About Tabs:
    To explore what Tabs offers, check out their website here or connect with them on LinkedIn. If you’re curious, you can even book a demo.

  4. Need Help?
    If you have any questions or encounter issues during the transition, Tabs Support is here for you. Contact them at support@tabsplatform.com.

We’re confident this upgrade will make your billing experience smoother and more efficient. Thank you for your understanding as we make this transition!