Payments applied to multiple invoices in NetSuite

Overview

Tabs does not support syncing a single payment applied to multiple invoices in NetSuite.

• When this happens, Tabs will only sync the first payment, and other invoices will appear unpaid in Tabs even though they’re marked paid in NetSuite.

• To avoid this, merchants should always record payments directly in Tabs, not in NetSuite.

Example

If a merchant applies one payment in NetSuite to cover two invoices:

• Tabs will sync only the first invoice as paid

• The second (and any additional) invoices will remain unpaid in Tabs

This can cause mismatches between Tabs and NetSuite, where invoices appear out of sync.

How to fix if this has already happened

If a payment was applied to multiple invoices in NetSuite, follow these steps to fix the sync:

1. Open the books in the ERP (NetSuite)

2. Remove the payments that were applied to multiple invoices

3. In Tabs, click Sync to ERP to remove the corresponding payment from Tabs

4. Create separate payments in Tabs — one for each invoice

   • These will now sync correctly to NetSuite ✅

5. Close the books again in NetSuite

Best practice

• Always create and apply payments in Tabs, not NetSuite

• Use one payment per invoice to ensure smooth syncing

• If an invoice appears paid in NetSuite but not in Tabs, check whether a single payment was applied to multiple invoices — this is the most common cause