How Customers Can Access and Pay Invoices

Last updated: January 30, 2025

Accessing Invoices

Customers can access their invoices through links provided on each individual invoice. The process is as follows:

  1. Locate the Invoice Link: On each invoice, customers will find a link that says either "Notify of payment" or "Pay now or notify".

  2. Access the Customer Portal: Clicking this link will direct customers to a customer portal specific to that invoice.

Payment Options

Once in the customer portal, customers have several payment options available, depending on the merchant's payment settings:

  • Credit Card Payment: Customers can pay via credit card, processed through Stripe.

  • ACH Debit: Customers can make a payment via ACH Debit, also processed through Stripe.

  • ACH Credit Notification: If payment is made via ACH Credit (bank to bank), customers can use the portal to notify the merchant of the payment.

  • Check Payment Notification: For payments made by check, customers can notify the merchant through the portal.

Important Notes

  • The invoice links are generated on an individual invoice basis and do not require authentication.

  • Currently, there is no centralized login experience or link that allows customers to see all of their invoices in one place.

  • ACH Credit and Check payments are conducted outside of the Customer Portal. The portal is used only for notification in these cases.