How to Change Merchant Billing Email Address on Invoices

Last updated: July 3, 2025

Summary / Introduction

Learn how to update the merchant email address where merchants are cc'd on invoices and other billing-related correspondence.

Step-by-Step Instructions

  1. Navigate to Billing Settings: Go to Billing Settings in your account

  2. Update Email: Locate the billing email field and enter your new email address

  3. Save Changes: Make sure to save your updated settings

Prerequisites / Requirements

  • Roles/Permissions: Must have admin access to billing settings

Tips & Best Practices

  • Tip #1: Consider using a role-based email address (like accounting@company.com) instead of an individual's email to ensure continuity if team members change

  • Tip #2: Verify the new email address is correct before saving to ensure you don't miss any important billing communications