Invoice Email Event Tracking

Tabs now tracks the full journey of your invoice emails, including whether they were delivered, opened, or bounced. These events appear directly in the invoice Activity feed, giving you clear visibility into what happened after an invoice was sent.

Why This Matters

This feature helps your Support and Finance teams:

• Confirm that customers received an invoice

• Troubleshoot delivery issues with speed

• Follow up confidently when customers have not opened an invoice

• Eliminate guesswork and manual debugging

You can now see exactly what occurred when an invoice email was sent.

How It Works

There are no changes to how you send invoices.
Tabs simply adds more visibility behind the scenes.

For every invoice email sent to your customers, Tabs logs:

• Delivered: The email reached the customer’s inbox

• Opened: The customer opened the invoice email

• Bounced: Delivery was not successful

These events appear in the Activity section on both invoices and customers.

Note: Tabs email addresses are automatically excluded from these logs.

What You Will See in the Activity Feed

Examples of how email events are displayed:

• Delivered email to john@example.com

• john@example.com opened email

• Failed to deliver email to john@example.com

Each entry includes the recipient, the event type, and a timestamp.

Email Events Tracked

What Is Not Included

This feature does not track:

• Click tracking or other advanced engagement

• Reply behavior

• Reminder or dunning email tracking

• Automatic retries for failed deliveries

Benefits to Your Team

• Clear insight into whether customers received or opened their invoices

• Reduced time spent debugging email issues

• More informed and confident follow-up

• Stronger and more reliable financial communication