How to Cancel Future Invoices for a Customer / How to Churn a Customer

Summary / Introduction

Learn how to cancel upcoming invoices for a customer by adjusting their billing periods in the product settings.

Step-by-Step Instructions

1. Step One: Navigate to the customer's page

2. Step Two: Click on the "Products" tab

3. Step Three: Select the product you want to modify

4. Step Four: Click "Edit Billing"

5. Step Five: Decrease the number of periods to remove the desired number of future invoices

Tips & Best Practices

• Tip #1: Review the updated billing schedule after making changes to ensure the correct invoices have been cancelled

• Tip #2: Churning a customer can be completed at the product level